Do you provide design services?
Yes! Helping clients to conjure interesting artwork is our designer’s favorite pastime. After confirming the job, you may wish to request for contacting directly with our head designer who would then comprehensively assess your desired objective and theme for your printed products. With that being said, additional charges will be imposed according to the complexity of the artwork!
What kind of file formats do you accept for printing?
In PrintEra, we are always looking to provide the best convenience for our clients. Thus, we accept most finalized artwork formats as long as they are in high resolution and the colors are in CMYK format. It would be really helpful if the artwork is created using professional design software. (e.g Ai, Ps etc).
How long is your production lead time?
3-5 days! Ensuring product satisfaction is our top priority for our clients. Therefore, we will check thoroughly for any printing errors and to account for all our equipment on the day of production itself. Do not hesitate to contact us at [email protected] if you need any assistance. We will be more than happy to help you out!
Do you provide delivery services for my orders?
Yes! To accommodate to our clients’ busy schedules, we will be providing delivery services for most of the products listed here. As long as payment is settled, you can rely on us wholeheartedly that your project will be delivered on time without any further worries.
Do you provide installation after operating hours?
Yes! There will be additional charges of $80 if you requires us to deliver and install before 8 a.m. and after 10 p.m.
How long does an installation takes?
This will depend on scale of your project. With our highly efficient staff, you can be sure that all your projects will be completed on time. This is because they have been trained to set up installations for countless projects within stipulated time. With their vast experiences and quick-thinking skills, you can be assured that they would able to deliver any project on time!
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